Terms and Conditions

These terms apply whenever you engage Barnes and Bloom Pty Ltd (ABN 20 685 095 096, "we", "us", "our") for a Garden Assessment, design, installation, or maintenance service. By booking a service with us, you agree to these terms.

Garden Assessments

A Garden Assessment is a paid, on-site consultation. Where a fee applies, it will be confirmed with you before your visit and is fully credited to your project if you go ahead with us.

Quotes and pricing

Quotes are based on the information and site conditions available at the time. Where unexpected site conditions arise once work begins (for example, hidden services, poor soil, or drainage issues), we'll discuss any impact on price or scope with you before proceeding.

Bookings and scheduling

Booking times are confirmed in writing (email or SMS). We'll let you know as early as possible if weather or unforeseen circumstances mean a visit needs to be rescheduled.

Payment

Payment terms will be confirmed at the time of quoting. Unless otherwise agreed, invoices are due on the terms stated on the invoice itself.

Cancellations

We ask for as much notice as possible if you need to reschedule or cancel a booked Garden Assessment or service visit.

Plant establishment

Plants are living things, and establishment depends on factors outside our control, including watering, weather, and site conditions after installation. We'll advise you on care requirements, but we can't guarantee the survival of every plant.

Liability

We carry out all work with reasonable care and skill. To the extent permitted by law, our liability is limited to re-supplying or re-performing the relevant service.

Intellectual property

Design concepts, plans, and materials we produce for your project remain our intellectual property until any associated fees have been paid in full.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact us

Questions about these terms can be sent to info@barnesandbloom.com.au.